Waste Collection Chelsea Service Terms and Conditions

These Terms and Conditions set out the basis on which Waste Collection Chelsea provides waste collection and related services to domestic and commercial customers within our service area. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any collection.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Customer means the person, business, or organisation requesting waste collection or related services from Waste Collection Chelsea.

Company, we, us, or our means Waste Collection Chelsea, the provider of the waste collection services.

Services means any waste collection, removal, clearance, or related services supplied by the Company to the Customer.

Booking means a confirmed request for Services made by the Customer via telephone, email, online form, or in person.

Service Area means the locations in which the Company agrees to provide Services, primarily within and around Chelsea and nearby districts, as determined by the Company from time to time.

Waste means any items, materials, rubbish, junk, refuse, or other discardable items that the Customer asks the Company to collect, subject to these Terms and Conditions and applicable waste regulations.

2. Scope of Services

The Company provides waste collection, removal, and associated services to domestic and commercial Customers within its Service Area. The exact nature and scope of Services in each case will be set out at the time of Booking, including the type and estimated volume of Waste, the collection location, and any additional instructions agreed by the parties.

The Company reserves the right to refuse collection of certain types of Waste, including but not limited to hazardous materials, clinical or medical waste, asbestos, gas cylinders, chemicals, liquids, oils, and any items prohibited by law or which cannot legally be transported or disposed of by the Company. The Customer is responsible for accurately describing the Waste to be collected so that the Company can determine whether it is able to provide the Services.

3. Booking Process

3.1 Booking Requests

Customers may request a Booking by telephone, email, or through any online or written method offered by the Company. At the time of requesting a Booking, the Customer must provide accurate and complete information, including but not limited to:

a. Full name or business name

b. Collection address and contact details

c. Description and estimated quantity or volume of Waste

d. Access information, including any parking restrictions or time limits

e. Preferred date and time window for the collection

3.2 Booking Confirmation

A Booking will only be deemed confirmed once the Company has accepted the request and, where required, the Customer has agreed to the estimated charges and any pre-payment requested by the Company. The Company may confirm the Booking verbally or in writing. The Customer is responsible for checking the Booking details and informing the Company immediately of any errors.

3.3 Changes to Bookings

The Customer may request changes to the Booking, including time, date, or scope of Services, subject to the Companys availability and consent. The Company reserves the right to adjust the price if the nature, volume, or weight of the Waste or the access conditions differ from those originally described.

4. Access and Service Conditions

The Customer must ensure that the Company has safe, reasonable, and lawful access to the collection site at the agreed time. This includes arranging any necessary permits, ensuring suitable parking or loading space, and making sure that the Waste is ready for collection as agreed. If access is obstructed or unsafe, or if the Waste is not as described, the Company may cancel or postpone the collection and may charge a fee for any wasted journey or waiting time.

The Companys staff may refuse to carry out any task or lift any item which, in their reasonable opinion, could pose a risk to health and safety or cause damage to property. The Customer must inform the Company in advance of any potential hazards at the collection site.

5. Pricing and Payment

5.1 Pricing

Prices for the Services are generally based on the type and volume of Waste, labour required, access conditions, and disposal costs. The Company may provide an estimate in advance based on the Customer’s description of the Waste. This estimate is not a fixed quote and may be adjusted if the quantity, type, or accessibility of the Waste differs materially from that originally described.

5.2 Payment Terms

Unless otherwise agreed in writing, payment is due immediately on completion of the Services. The Company may require full or partial payment in advance, particularly for larger collections or commercial contracts. Payment methods accepted will be confirmed by the Company at the time of Booking.

For commercial Customers with an authorised account, invoices are payable within the period stated on the invoice. If no period is specified, invoices are payable within 14 days of the invoice date.

5.3 Late Payment

If the Customer fails to make payment by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate permissible under UK law, calculated on a daily basis until payment is received in full. The Company may also suspend further Services and may recover all reasonable costs incurred in pursuing the overdue sum, including debt recovery and legal costs where applicable.

6. Cancellations and Rescheduling

6.1 Customer Cancellations

If the Customer wishes to cancel or reschedule a Booking, they must notify the Company as soon as possible.

a. If cancellation is received at least 24 hours before the scheduled collection time, the Company will not normally charge a cancellation fee, although any non-refundable third-party costs already incurred may be passed on.

b. If cancellation is received less than 24 hours before the scheduled collection time, the Company reserves the right to charge a reasonable cancellation fee to cover administrative costs and any wasted time or travel.

6.2 Company Cancellations

The Company will use reasonable efforts to honour all confirmed Bookings. However, the Company may cancel or reschedule a Booking due to circumstances beyond its control, including but not limited to vehicle breakdown, staff illness, extreme weather, access issues, or legal or regulatory restrictions. In such cases, the Company will notify the Customer as soon as reasonably practicable and will seek to agree a new date and time. The Company will not be liable for any indirect loss or consequential damage arising from such cancellation or rescheduling.

7. Customer Responsibilities

The Customer is responsible for:

a. Ensuring they have the authority to request removal of the Waste from the premises

b. Providing accurate information about the type, volume, and condition of the Waste

c. Ensuring that no prohibited or hazardous materials are included in the Waste unless specifically agreed in writing

d. Ensuring safe and reasonable access to the premises and Waste at the agreed time

e. Complying with all applicable laws and regulations relating to Waste and property access

If the Customer includes prohibited, hazardous, or incorrectly described Waste, the Company may decline to remove it, may charge additional fees for handling it safely, or may terminate the Services immediately.

8. Waste Handling and Regulations

The Company operates in accordance with applicable UK waste management legislation and regulations, including duties of care relating to the transport, transfer, and disposal of Waste. All Waste collected will be taken to appropriately licensed facilities for reuse, recycling, recovery, or disposal, as appropriate.

Upon completion of the collection, the Company may provide a waste transfer note or other documentation where legally required. The Customer must keep such documentation for the period required by law. The Customer acknowledges that the Company may weigh or measure Waste or rely on standard volume-based measures to determine charges and compliance with regulatory requirements.

The Customer must not request or require the Company to dispose of Waste unlawfully or in any manner that would breach applicable environmental or waste regulations. If the Company reasonably suspects a breach of law by the Customer, it may refuse or suspend Services and may report the matter to the relevant authorities.

9. Liability and Limitations

9.1 Company Liability

The Company will perform the Services with reasonable care and skill. If the Company fails to do so, it may, at its discretion, either re-perform the Services or offer a proportionate refund.

The Company will not be liable for any loss or damage arising from:

a. Inaccurate or incomplete information provided by the Customer

b. Pre-existing defects or weaknesses in the property or items at the collection site

c. Any act or omission of the Customer or third parties

d. Delays or failures caused by events outside the Companys reasonable control

9.2 Exclusions and Limits

To the fullest extent permitted by law, the Company excludes liability for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss or damage.

The Company does not exclude or limit its liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited under UK law.

Subject to the above, the Companys total aggregate liability arising out of or in connection with any single Booking shall not exceed the total price paid or payable by the Customer for the Services under that Booking.

10. Property and Ownership of Waste

Once Waste has been loaded onto the Companys vehicle, it becomes the property of the Company, and the Customer relinquishes all rights, title, and interest in that Waste, subject to compliance with all applicable laws and waste regulations. The Company reserves the right to sort, reuse, recycle, or dispose of the Waste in any lawful manner it considers appropriate.

11. Complaints

If the Customer is unhappy with any aspect of the Services, they should contact the Company as soon as reasonably possible, providing full details of the issue, the Booking reference, and any supporting information. The Company will investigate the complaint and seek to resolve it promptly and fairly. Any claim relating to alleged damage or service failure should normally be reported within 48 hours of the collection so that the Company can investigate effectively.

12. Data Protection and Privacy

The Company collects and processes personal data relating to Customers for the purpose of managing Bookings, delivering Services, issuing invoices, and complying with legal obligations. The Company will handle such data in accordance with applicable UK data protection laws and its internal policies. The Company will not sell personal data to third parties and will only share it where necessary to deliver the Services, comply with the law, or protect its legitimate interests.

13. Variations to Terms

The Company may amend these Terms and Conditions from time to time. The applicable version will be the one in force at the time the Customer makes a Booking. Any significant changes will normally be posted or otherwise communicated, and continued use of the Services after such changes take effect will constitute acceptance of the revised Terms and Conditions.

14. Severability

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.

15. Governing Law and Jurisdiction

These Terms and Conditions, any Booking, and any dispute or claim arising out of or in connection with them or their subject matter or formation, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or any Booking made with the Company.

By confirming a Booking with Waste Collection Chelsea, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.